Dr Jose Estevez
MD, FRACGP, Cert Skin Cancer Med, DCH
Dr Estevez graduated from Medical School in 1987. Originally from Cuba, he migrated to Australia more than 10 years ago. He has a vast experience and training in Paediatrics and Neonatology.
He has a Diploma in Child Health and is also a Fellow of the Royal Australian College of General Practitioners. He as also obtained his Certificate in Skin Cancer Medicine from the University of Queensland. Dr Estevez is an approved Q Fever immunisation provider. He is interested in Occupational Health, mental health, skin conditions, musculoskeletal ailments, chronic conditions such as Asthma, Diabetes, Hypertension and Heart Disease. He has been an accredited General Practice Trainer as well as a Medical Educator for Flinders Medical Students. He is fluent in Spanish
Dr Annie Kwan
MBBS (Syd), FRACGP, Grad Dip Pal Med
Dr. Kwan obtained her Bachelor of Medicine and Bachelor of surgery (MBBS) in year 2000 from The University of Sydney. She is also a Fellow of the Royal Australasian College of General Practitioners. Dr. Kwan has an interest in all areas of General Practice including Women's Health and management of Chronic Diseases. She is fluent in English and Cantonese.
Dr Amna has been an examiner of the Royal College of General Practice and has completed her Fellowship in General Practice. She combines this knowledge with an integrative and holistic approach to promoting good health. She specialises in all aspects of women's health and family planning. Dr Amna also has extensive experience in paediatrics, travel medicine, mental health, minor surgical procedures, Implanon insertion and removal.
Dr Nazeer Ibralebbe
Dr Nazeer has been serving the community for 16 years in both general practice and emergency departments. He holds MBBS and FRACGP. His special interests are Paediatrics, Chronic Disease Management (CDM), especially Diabetes, Hypertension and asthma, Geriatrics and skin cancer medicine. He is fluent in English, Tamil and Sinhalese.
Dr Lawrence Williams
Dr Williams has been in general practice since 1976. Interest is in Geriatrics, Paediatric, Dermatology, and General Medicine. He does home, and aged care visits. Having served in the RAAMC until this year he understands serving and ex servicemen’s issues. He’s married with four adult children and his interests include Photography, Carpentry, Travel, Music. He’s a parishioner with the UCA, interested in politics and a member of an antique and historical society
Dr. Manoj George
Dr. George has been a doctor for the last 24 years and was the Medical Director of the Flinders and Far North Division of General Practice. He has special interest in Internal medicine, management of Heart Disease, Diabetes, Emphysema, Asthma and various other aspects of General Practice. He has been a mentor to Medical students, Registrars and International Medical Graduates.
Dr Sanjeev Joshi
MBBS, MS(general surgery), FRACGP MRCS, Advanced Certificate of Skin Cancer Surgery (Health Cert), Advanced Certificate of Dermascopy (Health Cert, Skin Cancer College)
Dr Joshi received his MBBS (1990-1995)from GMC, Amritsar (India) & completed post-graduation in General Surgery in 2000 from the same institution. He has worked extensively as a GP/Surgeon in India for 10 years before moving to Australia in 2011. After working in Mount Gambia hospital, he then moved into full time GP work in Ballarat. Dr Joshi finished his Fellowship in General Practice in 2018. His main areas of interest include Chronic Disease Management, Mens and Womens health, travel medicine, skin cancer checks, minor procedural works including Implanon insertion & removal. He is currently undertaking a course in Skin Cancer Medicine and Surgery.
In his spare time he loves to watch and play cricket.
Dr Anuradha Gupta
Dr Anuradha Gupta is a fellow of the Royal Australian College of Practitioners. She graduated medical school in 1990 and has been working as a General Practitioner for the last 25years. Dr Gupta has an extensive experience in womens’ health, chronic disease management especially diabetes, hypertension, asthma, COPD, mental health and child health, Implanon insertions, preventative medicine and travel advice. She speaks English, Hindi and Punjabi.
Dr Gupta doesn’t prescribe medicines for drug and alcohol de-addiction.
Dr Gupta is happy to do the employment checks, driving license form and other paper work for her regular patients.
Dr Ross Ambler
Dr Ambler has been a General Practitioner for nearly 30 years in Adelaide. He has gained extensive experience in chronic disease management including high blood pressure, high cholesterol, asthma, COPD, ear nose and throat problems, musculoskeletal problems, men's health and preventative health. He is approachable by all patients including teenagers and LGBTIQ people. He has worked in all the major public hospitals in Adelaide and undertaken further study in skin diseases and arthritis at The Queen Elizabeth Hospital.
Dr Abaidullah Siddiqi
Dr Siddiqi is MBBS and Fellow of Royal Australian College of General Practitioners. He also holds a "Certificate in Sexual and Reproductive Health" from Sexual Health and Family Planning Association of Australia. He has recently relocated from regional South Australia to Adelaide. Dr Siddiqi has been practicing medicine for 16 years including working in Australia for over 6 years. His special interests are Chronic Disease Management especially Diabetes Mellitus, Hypertension, Chronic Kidney disease, Heart Disease, Asthma, COPD, mental health and Indigenous health. He has experience in minor surgical procedures like suturing, minor lumps and bumps, skin lesions, Implanon insertion and removals. He has been a mentor and medical educator for Australian Medical students. He is also a certified GP registrar supervisor with AOGP.
Dr Karim Jabar
Dr Jabar graduated from University of Queensland and has a fellowship from the Royal Australian College of General Practitioners. Dr Jabar's communication skills enable him to listen, respond and adapt to patients from wide range of cultural backgrounds in a clear and empathetic manner. He has special interests in Emergency medicine , chronic disease management, paediatrics and men's health. Dr Jabar is fluent in English and Malay
Dr Vladimir Ulanov
MBBS, FRACGP, Advanced Certificate of Skin Cancer Medicine
Dr Ulanov graduated from medical school in 1994. He is a Fellow of Royal Australian College of General Practitioners. He also obtained Certificate in Primary Care Skin Cancer Medicine from The University of Queensland and Advanced Certificate of Skin Cancer Medicine from Bond University. Dr Ulanov has special interest in the management of chronic diseases (diabetes, obesity, hypertension, heart and respiratory diseases), preventative medicine, children’s health, skin cancer, minor surgical procedures including Ingrown toenail surgery. Dr Ulanov is fluent in English and Russian
Dr Mahesh Chhanabhai
Dr Chhanabhai has been practicing medicine for the past 35 years. 21 of those years were spent as a General Practitioner in Zimbabwe before his move to South Australia in 2003. He is a member of the AMA and RACGP, and has vast experience in all areas of General Practice, with particular interest in internal medicine,skin diseases, and elderly care. Dr Chhanabhai is fluent in English and can understand Gujarati.
Dr Pamela Duffield
Dr Pam Duffield graduated from Adelaide University in 1974 After working at the Queen Elizabeth Hospital she and her husband worked in Queensland at the Mt Isa base hospital then moved back to South Australia and worked in General Practice for 4 years at Wallaroo and then for 5 years at Karoonda in the Murray Mallee, since then working at General Practices at Ingle Farm and Walkley Heights. Pam is interested in all aspects of general practice. Pam enjoys spending time with her husband and adult family and enjoys outdoor activities.
Dr Harsha Wickramanayake (Wicky)
MBBS DRCOG MRCS MRCGP FRACGP
Dr Harsha Wickramanayake graduated from the Colombo Medical Faculty in Sri Lanka in 1998. After completing his surgical and general practice training in the United Kingdom, he worked as a GP in Kent & London, before moving to Adelaide in 2013. Dr. Wicky is interested in all aspects of General Practice and has a special interest in chronic disease management (diabetes, asthma hypertension etc), paediatrics, skin checks & skin lesions, mental health and minor surgeries. Dr Wicky is fluent in Sinhalese and English.
Dr David Duffield
Dr David Duffield graduated from Adelaide University in 1973. He worked initially in rural areas for 10 years with his wife. Later, they opened their own practice at Ingle Farm and then moved on to Walkley Heights for many years before coming to work at Hampstead Health.
David is interested in all aspects of General Practice but especially Chronic Disease Management in hypertension, heart disease, diabetes, and respiratory diseases as well as mens health.
Dr Huma Aziz
MBBS, MPH, FRACGP
Dr Huma Aziz has returned to Hampstead Health after completion of her education & training in General Practice. She is now Fellow of Royal Australian College of General Practitioners (FRACGP). Huma completed her medical degree in 2002 from Pakistan, and also completed her Masters of Public Health (MPH) from the University of Melbourne in 2008. She has experience in General Practice in Pakistan and Australia.
Huma’s approach is to listen, discuss, inform and involve her patients in making decisions about their care. She enjoys the diversity of General Practice. Huma has an interest in all areas of General Practice, but particularly special interest in chronic disease management, women’s health, children’s health, mental health, preventive health as well as clinical research. In addition to English, she is fluent in Urdu and Punjabi.
Dr Mehrdad Majedi
Dr Majedi is a multi-talented GP who speaks English, Persian, and Dari. His special interests include chronic disease management, general paediatrics, men's health, mental health and sexual health.
MBChB,MRCGP,FRACGP,Dip Occ Med
Practicing medicine is so much more than simply treating people who are ill. As Dr Shakeel Kacmarsky believes, it’s a unique combination of hard science, psychology and art. And it is this multi-faceted approach to the vocation that sets Shakeel apart from other doctors, making him such a well-respected GP.
Hailing from Glasgow in Scotland , Shakeel completed his medical degree at Glasgow University in 1988 before achieving a series of postgraduate qualifications such as his MRCGP and Diploma in Occupational Medicine.
Fast forward 30 years and he’s managed to fit a great deal into his career, working as a GP in both private and NHS practices in the UK and in Melbourne, Australia. So you could say he’s a generalist in the truest sense of the word!
Outside clinic hours, you’ll find him enjoying an eclectic mix of past-times – from spending time with his family and keeping fit, to trawling for vinyl LPs, dabbling with various musical instruments, tinkering away on obscure cars and chatting to elderly Italian tailors. He almost always has a long black coffee within easy reach.
Dr Mohammad Irfan
Dr. Mohammad Irfan graduated from medical school in 2007 and is a Fellow of the Royal Australasian College of General Practitioners. He has been working as a full time regular GP in Wodonga prior to moving to Adelaide. He has a keen interest in prevention of disease, the holistic care of patients and has special interests in management of chronic disease and minor surgical procedures. He is fluent in English, Urdu and Punjabi.
Dr Wystan Issah
MD, CHB, FRACGP
Dr Issah graduated from Medical School in 1981 and has been practicing and serving the South Australian community for 16 years. He became a Fellow of the Royal Australian College of General Practitioners (FRACGP) in 2000, and also holds a Masters degree in community health with a special interest in occupational health. Dr Issah also has additional post graduate qualifications in children's health, obstetrics, tropical medicine and hygiene. He was General practice tutor for 5th year medical students at the University of Adelaide, and has special interests in child and maternal health, chronic disease, care of elderly, emergency medicine, travel medicine.
Dr Shen-Wen Cheng
Dr Cheng was born in Taichung, Taiwan, in 1980 and came to Australia 2000. He completed his medical degree at the University of Adelaide in 2007. His internship was undertaken at the RAH and his residency at the QEH. During his resident medical officer year he completed a research paper on using CT technology in predicting stroke and presented this at the Royal Australian & NZ College of Radiologists annual scientific meeting in 2009. He has also done training in radiology at the Royal Hobart Hospital for a couple of years.
Dr Cheng has been practicing General Practice since 2012. Since then he has trained in a number of good quality clinics including Adelaide Health Care, Medical HQ and Ladywood Clinic. He also spent 6 months as a GP Registrar at Adelaide Unicare’s two practices in Adelaide’s CBD.
Dr Cheng has interests in all aspects of general practice including chronic disease management, musculoskeletal medicine, men’s and women’s health, skin cancer, paediatrics and mental health. He is fluent in Mandarin, Taiwanese and English.
Dr Feroza Qazi
Dr Qazi graduated from University of Peshawar in Pakistan in 1995 and completed her internship in Khyber Hospital Peshawar Pakistan in 1996. She worked as a GP in Pakistan before moving to Australia in 2005. Feroza completed her Australian Medical Council exams in 2009 before entering into General practice and completed her fellowship in 2013. She initially worked for 4 years at Logan hospital in QLD in the Emergency department and as a GP in Underwood and Mt Gravatt in Qld until she moved with her family to Port Augusta in 2012 working in general practice and emergency at the Port Augusta Hospital before moving to work at Hampstead Health Family Practice. Feroza is married with 3 children. Feroza’s special interests are ENT, chronic disease management, paediatrics, women health, Dermatology, and minor surgical procedures like biopsies, skin excisions, Implanon insertions and removals. Feroza has been involved in continuation of professional development by attending workshops and various medical talks on a regular basis. Feroza enjoys her time with family and friends. She loves travelling and learning about different cultures and keeping fit.
Dr Yao-Jen Hsu
Dr Hsu graduated from Flinders University of South Australia and gained Fellowship of Royal Australian College of General Practitioners. He has an interest in acupuncture and all general practice work. Dr Hsu is also involved with teaching medical students and is a GP registrar mentor. Dr Hsu is fluent in English and Mandarin
Sugirtha "Sugi" Seela Raj
Dr Sugirtha has over 15 years of experience in clinical practice. She completed her MBBS in 2004, with honors and has worked in various hospitals and clinics in her home country of Malaysia. Before moving to Adelaide, she worked in Singapore from 2013-2017.
She consults on all cases of General Practice, with interests in Chronic Disease Management, Ophthalmology (Eye) cases, Mental Health, Women’s Health and Child Health.
She is an approachable and compassionate doctor.
Dr Sugi speaks English, Malay and Tamil. She offers bulk-billed services at the clinic.
Dr Nawzad Rasheed
Dr Rasheed obtained his medical degree in 1989, and migrated to Australia from Iraq in 1996. He passed all exams from the Australian Medical Council, and obtained his FRACGP in 2003. Dr Rasheed has worked as a GP as well as the Resident Medical Officer at The Royal Adelaide Hospital. Dr Rasheed's interests include chronic disease management (diabetes, asthma hypertension etc),
paediatrics, women's health, skin checks & skin lesions, mental health and minor surgeries. Dr Rasheed is fluent in English, Kurdish and Arabic with basic knowledge of Farisi/Dari.
Dr Niru Joshi
MBBS, DGO, FRACGP, DRANZCOG
Dr Joshi is a diligent, empathetic and compassionate General practitioner with a vast experience of 18 years with 9 years in Australia. She graduated in 1999 in India and migrated to Australia 10 years ago. She completed her fellowship with RACGP in 2012. Dr Joshi has post graduate training and experience in Obstetrics and Gynaecology from overseas and also received her Diploma through the Royal Australian College of Obstetrics and Gynaecology in 2014.
She has special interests in Women's health, IUD insertions, chronic disease management, mental health, Skin lesion excisions and minor surgical procedures such as Implanon and toe nail removals.
She likes to spend time with her family and friends and enjoys swimming, listening to music, cooking and travelling in her free time.
She is fluent in English, Hindi and Punjabi.
Dr Hsin-Pei Lin (Ellen)
MD,FRACGP,MMED,DCH,ClinDip Pall Med (RACP)
Dr. Lin graduated from medical school in 2011 and completed her Fellowship with the Royal Australian College of General Practitioners in 2020. Dr. Lin enjoys all aspects of general practice and has experiences working in both rural and urban Australia, including remote Aboriginal communities. Her special interests are child’s health, women’s health, sexual & reproductive medicine, chronic disease management, travel medicine, palliative medicine and Aboriginal health. Dr. Lin is accredited to do pregnancy shared care and Implanon insertion & removal. She is fluent in English and Mandarin.
Dr Stefan Wajs
Dr Stefan Wajs completed his Medical Doctorate at Flinders University in 2014, having previously completed his Bachelor of Health Sciences (Paramedics). He has worked for the SA Ambulance Service as a Paramedic for 6 years before commencing his career in Medicine.
Post graduating he has worked in the Royal Adelaide, Queen Elizabeth and Hampstead Rehabilitation hospitals gaining experience in a variety of fields including Orthopaedics, Geriatrics, Spinal rehabilitation and General medicine. His areas of special interest include Musculoskeletal Medicine and Rehabilitation as well as Paediatric Medicine.
His interests outside of Medicine include classic cars and playing the guitar
To make an appointment, you can use our online booking system on this page. You can also download our booking app for your smart phone or tablet. Click on the links below to download. Appointments can also be made by calling reception on 8162 9817.
All consultations and procedures are on an appointment basis. Emergency cases – whether illness or accident will be seen as promptly as possible. Reception staff must be notified or urgency. Appointments are made at 10-15 minute intervals. Longer consultation or procedure times are available if required. Please notify the receptionist when making your appointment. If more than one family member is to be seen by the doctor, please advise the receptionist at time of booking so an additional appointment can be booked. Emergency or longer consultations could delay your appointment. For continuity of care, patients are encouraged to make appointments with the usual GP whenever available.
Please fill in this New Patient Form and bring it along to your first appointment. Alternatively, you may fill one in prior to your appointment.
We ask patients to make every effort to attend the surgery for consultations, however we will visit our regular patients at home wherever possible if their condition prevents them from coming to the surgery and if they live within a reasonable distance to the surgery.
Hampstead Health Family Practice is a family focused general practice which enables equal access to medical services by bulk billing all patients with a valid Medicare Card.
Our philosophy is simple – to provide the highest level of general practice care to all families and members of the community. Our committed and friendly team of doctors, nurses and administrative staff share a common passion in striving to provide the highest level of comprehensive health services to all members of the community.
While Doctors and Nurses treat emergency situations that may sometimes occur during a general appointment, the practice is NOT an emergency clinic. Hampstead Health does not have all of the necessary life saving medical equipment that hospital emergency rooms have.
If you or someone you know is in a medical emergency, or you are suspecting the situation will become an emergency, you must call TRIPLE ZERO (000) immediately.
Our special focus is on families, with a wide range of services available for babies, children and the elderly. Our services include:
Hampstead Health Family Practice now has extended opening hours and continue to bulk bill during these times. Opening hours are 8.30am-11pm Monday to Friday, and 8am-5pm Saturdays, and 9am-5pm Sundays.
We open some public holidays, so please keep informed via our website, Facebook Page, or in-house signage.
For general Medical Care Outside the above hours. Please phone the Family Home Doctors 1300 695 628
If you are a new patient, you are welcome to download, print and fill in our New Patient Form prior to your visit.
Hampstead Health Doctors are located on Level 1, 237 Hampstead Rd Lightsview (formally called Northfield) SA 5085. You can call us on 8162 9817 or email firstname.lastname@example.org
Hampstead Health Family Practice is supported by a committed team of nurses and administrative staff.
Nurses are available each day and evening for procedures such as immunisations, chronic disease management, pap smears, wound care, B.P checks, health assessments and more.
Our Practice Manager is Karen Bishop.
As part of our philosophy to offer the highest standard of care to all members of the community, Hampstead Health Family Practice Bulk Bills all patients. Hampstead Health Family Practice is a Bulk Billing Practice however, there are several services that do no attract a Medicare rebate. These services include but are not limited to: Pre-employment medical examinations and reports Commercial driving license assessments, some skin procedures.
Due to their personal nature, no results will be discussed over the phone (with exception of INR results for patients on anticoagulants). Patients are requested to make a follow up appointment with their doctor.
Patients are offered enrolment in clinical systems for specific illnesses e.g. diabetes, asthma etc. all patients will be recalled to discuss any abnormal results. However, it is the responsibility of the patient to give correct and current contact details.
All patients are required to have an appointment to renew prescriptions.
We request that you advise us a minimum of 2 hours before your scheduled appointment if you are unable to make it.
If you are concerned about any aspects of the service you receive at our practice, please discuss with your doctor or a reception staff member. If you have a significant complaint that you would like to raise with the practice please provide this in writing.
Feedback and complaints forms are available at reception or clicking these links:- Patient Feedback Form
You may also like to send your feedback or complaint by email to email@example.com
If you need to discuss the matter outside the practice, contact
The Medical Registration Board, AMA or Health and Community Services Complaints Commissioner
PO Box 199, Rundle Mall SA 5000
Tel. (08) 8226 8666
Free Call 1800 232 007
Fax: (08) 8226 8652
To view our full patient information flyer, please Click Here
Confidential and anonymous questionnaires for patients are supplied intermittently. If any patient of this practice is unhappy in area of care, we would appreciate being informed directly to staff to maintain your confidentiality. Please express your concerns to your doctor or receptionist. Click here to access a Patient Feedback Form
Our practice will only provide limited communication via email. Only non-urgent clinical matters should be communicated via email as opposed to telephone because we may not necessarily read all emails on a daily basis. Emails should be sent to: firstname.lastname@example.org
Current as of: 27th June 2019
Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
What personal information do we collect?
The information we will collect about you includes your:
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
Our practice may collect your personal information in several different ways.
When, why and with whom do we share your personal information?
We sometimes share your personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in person or in writing.
How do we store and protect your personal information?
Our practice stores all personal information securely in an electronic format. Personal passwords are used for all staff who have access to clinical records. Staff who may need to access your health information have signed a confidentiality agreement. Access limitations are set in accordance to the staff members role within the practice.
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within a reasonable time, usually within 30 days. Access to your personal health record will incur a fee to cover administration costs, these costs vary depending on the size and complexity of the request. Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to the practice.
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to the Practice manager, Hampstead Health Family Practice, Level 1, 237 Hampstead Road, Lightsview, SA, 5085. We will then attempt to resolve it in accordance with our resolution procedure usually within 30 days.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
Policy review statement
MANAGEMENT OF YOUR PERSONAL HEALTH INFORMATION
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Our policy for management of your personal health information can be provided upon request. We abide by the National Privacy Principals available at www.privacy.gov.au/health/index/
Ambulance Emergencies 000
General Emergencies 13 25 00
Poison Information 13 11 26
After Hours Care 13 74 25
Modbury Hospital 8161 2000
Womens & Childrens Hospital 8161 7000
Lyell McEwin Hospital 8182 9000
Royal Adelaide Hospital 7074 0000
ADVERSE MEDICATION EVENTS LINE
When things go wrong with medicines call 1300 134 237
At Hampstead Health Family Practice we carried out a patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on the service we provide. We listened to your concerns and have taken the following actions in order to make improvements to patient care where you feel it would be most useful:
What you told us
What we have done
You mentioned that you are not being informed of wait times.
Reception staff will endeavour to advise you as you arrive for your appointment when your GP is running behind.
Coming soon, mobile phone check in that will also give you an update on expected wait times for your appointment
We understand these questions are annoying, particularly when you have been a regular patient of the practice however these identification questions, address and contact details must be checked for every patient as you arrive. Details such as address and contact details change frequently therefore we need to ensure we have these details correct at each visit. This information is used in any referrals we may provide to you and is also critical for any follow up of test results
Additionally, there are many patients with the same or similar name so our staff need to check we have the correct patient at the time of checking in.
The implementation of our security/COVID screens has made talking to you and confirming your details for patient identification difficult.
We have now installed microphones for patient’s piece of mind, this elevates them having to communication their private/confidential information loudly. These microphones allow both reception staff and patients to talk softly into the microphone which is then clearly heard by staff and our patients alike.
We can also offer patients some alternatives if they are still uncomfortable giving this information verbally to reception, these alternatives include:
· Driver’s Licence
· A written option
The practice will be under-going renovations, however this has been earmarked due to COVID. Post COVID all these concerns regarding the waiting room, décor and comfort will be addressed.