Some of our services include: Women’s Health, Antenatal shared care, Men’s Health, Children’s Health, Skin Checks, Aged Care, Immunisations and Baby Checks, Patient Education, Mental Health, Minor Surgery and Pathology.

There is a gap payment of $35 for face to face as well as Telehealth consultations for patients with a Medicare Card. Patients 15 years old or younger, healthcare, pension and DVA GOLD / White (eligible conditions) card holders, will continue to be bulk billed at all times.
Please note, payment for the gap fee as well as
the Medicare item fee is payable up front at the
time of consultation Payments are accepted by
credit card, debit card or cash (surcharges apply
for card payments).
There are other services or procedures that attract a gap fee
Antenatal Share Care $60
Implanon insertion and/or removal $50
Mirena insertion $100
Iron infusion $138
Skin procedures $100
Mental health care plans $35
Biopsies $25

There are also some Medicare exclusions for certain services such as reports & commercial driving licence assessments. Please ask reception for more information

Confidential and anonymous questionnaires for patients are supplied intermittently. If any patient of this practice is unhappy in area of care, we would appreciate being informed. Please express your concerns to your doctor or receptionist.

All patients are required to have an appointment to renew prescriptions.

All consultations and procedures are on an appointment basis. Reception staff must be notified or urgency. Appointments are made at 10-15 minute intervals. Longer consultation or procedure times are available if required. Please notify the receptionist when making your appointment. If more than one family member is to be seen by the doctor, please advise the receptionist at time of booking so an additional appointment can be booked. Emergency or longer consultations could delay your appointment. For continuity of care, patients are encouraged to make appointments with the usual GP whenever available.

Patients are offered enrolment in clinical systems for specific illnesses e.g. diabetes, asthma etc. all patients will be recalled to discuss any abnormal results. However, it is the responsibility of the patient to give correct and current contact details.

We ask patients to make every effort to attend the surgery for consultations, however we will visit our regular patients at home wherever possible if their condition prevents them from coming to the surgery and if they live within a reasonable distance to the surgery.

Due to their personal nature, Patients are requested to make a follow up appointment with their doctor.

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Our policy for management of your personal health information can be provided upon request.

Our practice will only provide limited communication via email. Only non-urgent clinical matters should be communicated via email as opposed to telephone because we may not necessarily read all emails on a daily basis. Emails should be sent to: reception@hampteadhealth.com.au

Your medical record is a confidential document. Our privacy policy can be provided upon request. We abide by the National Privacy Principals available at www.privacy.gov.au/health/index/

If you are concerned about any aspects of the service you receive at our practice, please discuss with your doctor or a reception staff member.
If you have a significant complaint that you would like to raise with the practice please provide this in writing. Feedback and complaints forms are available at reception or on our website. Please return to teamleaders@hampsteadhealth.com.au

If you need to discuss the matter outside the practice, contact:
Health and Community
Services Complaints Commissioner
PO Box 199, Rundle Mall SA 5000
Tel. (08) 8226 8666
Free Call 1800 232 007
Fax: (08) 8226 8652

For general medical care outside of our normal operating hours, please call Hello Home Doctors on 134 100

Modbury Hospital – 8161 2000
Womens & Childrens Hospital – 8161 7000
Lyell McEwin Hospital – 8182 9000
Royal Adelaide Hospital – 7074 0000

When things go wrong with medicines call 1300 134 237
A copy of our patient information brochure can be found here.