New Patient Information

SERVICES
Some of our services include: Women’s Health, Antenatal shared care, Men’s Health, Children’s Health, Skin Checks, Aged Care, Immunisations and Baby Checks, Patient Education, Mental Health, Minor Surgery and Pathology.
BILLING POLICY
Hampstead Health is a Bulk Billing Practice however, there are several services that do no attract a Medicare rebate. These services include but are not limited to: Pre-employment medical examinations and reports Commercial driving licence assessments, some skin procedures. These services vary in cost and the consultations are generally longer in duration. Please contact the surgery for the individual cost of these services.
PATIENT FEEDBACK
Confidential and anonymous questionnaires for patients are supplied intermittently. If any patient of this practice is unhappy in area of care, we would appreciate being informed. Please express your concerns to your doctor or receptionist.
PRESCRIPTION RENEWALS
All patients are required to have an appointment to renew prescriptions.
Practice nurses are available each day for:
• Dressings
• Chronic disease management
• B.P. Checks
• Childhood Vaccinations
• Health assessments
APPOINTMENTS
All consultations and procedures are on an appointment basis. Reception staff must be notified or urgency. Appointments are made at 10-15 minute intervals. Longer consultation or procedure times are available if required. Please notify the receptionist when making your appointment. If more than one family member is to be seen by the doctor, please advise the receptionist at time of booking so an additional appointment can be booked. Emergency or longer consultations could delay your appointment. For continuity of care, patients are encouraged to make appointments with the usual GP whenever available.
PATIENT RECALL
Patients are offered enrolment in clinical systems for specific illnesses e.g. diabetes, asthma etc. all patients will be recalled to discuss any abnormal results. However, it is the responsibility of the patient to give correct and current contact details.
HOME VISITS
We ask patients to make every effort to attend the surgery for consultations, however we will visit our regular patients at home wherever possible if their condition prevents them from coming to the surgery and if they live within a reasonable distance to the surgery.
TEST RESULTS
Due to their personal nature, no results will be discussed over the phone (with exception of INR results for patients on anticoagulants). Patients are requested to make a follow up appointment with their doctor.
MANAGEMENT OF YOUR PERSONAL HEALTH INFORMATION
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Our policy for management of your personal health information can be provided upon request.
COMMUNICATION VIA EMAIL POLICY
Our practice will only provide limited communication via email. Only non-urgent clinical matters should be communicated via email as opposed to telephone because we may not necessarily read all emails on a daily basis. Emails should be sent to: reception@hampteadhealth.com.au
PRIVACY POLICY
Your medical record is a confidential document. Our privacy policy can be provided upon request. We abide by the National Privacy Principals available at www.privacy.gov.au/health/index/
YOUR RIGHTS
If you are concerned about any aspects of the service you receive at our practice, please discuss with your doctor or a reception staff member. If you have a significant complaint that you would like to raise with the practice please provide this in writing. Feedback and complaints forms are available at reception or on our website. Please return to teamleaders@hampsteadhealth.com.au

If you need to discuss the matter outside the practice, contact:
Health and Community
Services Complaints Commissioner
PO Box 199, Rundle Mall SA 5000
Tel. (08) 8226 8666
Free Call 1800 232 007
Fax: (08) 8226 8652

AFTER HOURS
TELEPHONING DOCTOR DURING NORMAL SURGERY HOURS

Ambulance Emergencies 000
General Emergencies 13 25 00
Poison Information 13 11 26
After Hours Care 13 74 25

PUBLIC HOSPITAL
Modbury Hospital – 8161 2000
Womens & Childrens Hospital – 8161 7000
Lyell McEwin Hospital – 8182 9000
Royal Adelaide Hospital – 7074 0000